.support-module__cd0qgq__page{--fond:#f4f6f9;--carte:#fff;--texte:#1c2430;--doux:#5d6b7c;--bord:#dde3ea;--accent:#1f6feb;--accent-fond:#e8f0fe;--ok:#1a7f37;--ok-fond:#e6f4ea;--alerte:#9a6700;--alerte-fond:#fff5d6;--erreur:#c62828;--erreur-fond:#fdecea;background:var(--fond);min-height:100vh;color:var(--texte);font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;font-size:15px;line-height:1.45}.support-module__cd0qgq__sombre{--fond:#11151b;--carte:#1a2029;--texte:#e6ebf1;--doux:#93a1b2;--bord:#2c3542;--accent:#4d94ff;--accent-fond:#1b2a42;--ok:#4ac26b;--ok-fond:#15301f;--alerte:#e3b341;--alerte-fond:#332a10;--erreur:#ff7b72;--erreur-fond:#3a1a1a}.support-module__cd0qgq__barre{background:var(--carte);border-bottom:1px solid var(--bord);justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;display:flex}.support-module__cd0qgq__marque{white-space:nowrap;font-size:1.05rem;font-weight:700}.support-module__cd0qgq__barreDroite{align-items:center;gap:10px;min-width:0;display:flex}.support-module__cd0qgq__qui{color:var(--doux);text-overflow:ellipsis;white-space:nowrap;font-size:.88rem;overflow:hidden}.support-module__cd0qgq__lienBarre{color:var(--accent);white-space:nowrap;font-size:.88rem;font-weight:500;text-decoration:none}.support-module__cd0qgq__iconeBtn{cursor:pointer;background:0 0;border:0;padding:4px;font-size:1.05rem}.support-module__cd0qgq__contenu{flex-direction:column;gap:16px;max-width:760px;margin:0 auto;padding:18px 16px 48px;display:flex}.support-module__cd0qgq__bandeau,.support-module__cd0qgq__bandeauAlerte,.support-module__cd0qgq__confirmation{border-radius:10px;padding:12px 14px;font-size:.92rem}.support-module__cd0qgq__bandeau{background:var(--accent-fond)}.support-module__cd0qgq__bandeauAlerte{background:var(--alerte-fond);color:var(--texte);border-left:4px solid var(--alerte)}.support-module__cd0qgq__confirmation{background:var(--ok-fond);flex-wrap:wrap;align-items:center;gap:6px 10px;display:flex}.support-module__cd0qgq__confirmation b{color:var(--ok)}.support-module__cd0qgq__confirmation .support-module__cd0qgq__lienBtn{margin-left:auto}.support-module__cd0qgq__grandBouton{background:var(--accent);color:#fff;text-align:left;cursor:pointer;width:100%;font:inherit;border:0;border-radius:14px;align-items:center;gap:14px;padding:18px;display:flex;box-shadow:0 4px 14px #1f6feb40}.support-module__cd0qgq__grandBouton:hover{filter:brightness(1.06)}.support-module__cd0qgq__grandBouton b{font-size:1.1rem;display:block}.support-module__cd0qgq__grandBouton small{opacity:.88;font-size:.88rem}.support-module__cd0qgq__grandBoutonIcone{background:#fff3;border-radius:50%;flex:none;place-items:center;width:44px;height:44px;font-size:1.6rem;display:grid}.support-module__cd0qgq__carteForm{background:var(--carte);border:1px solid var(--bord);border-radius:14px;flex-direction:column;gap:14px;padding:18px;display:flex}.support-module__cd0qgq__formEntete{justify-content:space-between;align-items:center;display:flex}.support-module__cd0qgq__formEntete h2{margin:0;font-size:1.15rem}.support-module__cd0qgq__dicteeZone{background:var(--accent-fond);border-radius:12px;align-items:center;gap:16px;padding:14px;display:flex}.support-module__cd0qgq__micro{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:50%;flex:none;place-items:center;width:72px;height:72px;transition:transform .15s;display:grid;box-shadow:0 4px 14px #1f6feb59}.support-module__cd0qgq__micro:hover:not(:disabled){transform:scale(1.05)}.support-module__cd0qgq__micro:disabled{opacity:.45;cursor:default;box-shadow:none}.support-module__cd0qgq__microActif{background:#d93025;animation:1.4s infinite support-module__cd0qgq__pulse}.support-module__cd0qgq__microCarre{background:#fff;border-radius:4px;width:22px;height:22px}@keyframes support-module__cd0qgq__pulse{0%{box-shadow:0 0 #d930258c}70%{box-shadow:0 0 0 16px #d9302500}to{box-shadow:0 0 #d9302500}}.support-module__cd0qgq__dicteeTexte{flex-direction:column;gap:2px;min-width:0;font-size:.92rem;display:flex}.support-module__cd0qgq__dicteeTexte span{color:var(--doux)}.support-module__cd0qgq__dicteeTexte .support-module__cd0qgq__erreur{color:var(--erreur)}.support-module__cd0qgq__ouEcrire{color:var(--doux);align-items:center;gap:10px;font-size:.82rem;display:flex}.support-module__cd0qgq__ouEcrire:before,.support-module__cd0qgq__ouEcrire:after{content:"";background:var(--bord);flex:1;height:1px}.support-module__cd0qgq__champ{flex-direction:column;gap:5px;font-size:.88rem;font-weight:600;display:flex}.support-module__cd0qgq__champ input,.support-module__cd0qgq__champ textarea{font:inherit;border:1px solid var(--bord);background:var(--fond);color:var(--texte);resize:vertical;border-radius:8px;padding:10px 12px;font-size:1rem;font-weight:400}.support-module__cd0qgq__champ input:focus,.support-module__cd0qgq__champ textarea:focus{outline:2px solid var(--accent);outline-offset:-1px}.support-module__cd0qgq__formActions{flex-wrap:wrap;justify-content:flex-end;gap:10px;display:flex}.support-module__cd0qgq__btnPrincipal,.support-module__cd0qgq__btnSecondaire{font:inherit;cursor:pointer;border-radius:9px;padding:11px 18px;font-weight:600}.support-module__cd0qgq__btnPrincipal{background:var(--accent);color:#fff;border:0}.support-module__cd0qgq__btnSecondaire{color:var(--accent);border:1px solid var(--accent);background:0 0}.support-module__cd0qgq__btnPrincipal:disabled,.support-module__cd0qgq__btnSecondaire:disabled{opacity:.5;cursor:default}.support-module__cd0qgq__lienBtn{color:var(--accent);font:inherit;cursor:pointer;background:0 0;border:0;padding:4px;font-weight:500}.support-module__cd0qgq__infoOk{color:var(--ok);font-size:.9rem}.support-module__cd0qgq__erreurBloc{background:var(--erreur-fond);color:var(--erreur);border-radius:8px;padding:10px 12px;font-size:.9rem}.support-module__cd0qgq__transcrit{color:var(--doux);font-size:.85rem}.support-module__cd0qgq__transcrit summary{cursor:pointer}.support-module__cd0qgq__transcrit p{white-space:pre-wrap;margin:6px 0 0}.support-module__cd0qgq__section{flex-direction:column;gap:8px;display:flex}.support-module__cd0qgq__titreSection{text-transform:uppercase;letter-spacing:.04em;color:var(--doux);margin:4px 0 0;font-size:.85rem}.support-module__cd0qgq__onglets{border-bottom:1px solid var(--bord);flex-wrap:wrap;align-items:center;gap:4px;margin-bottom:4px;display:flex}.support-module__cd0qgq__onglets button{font:inherit;color:var(--doux);cursor:pointer;background:0 0;border:0;border-bottom:3px solid #0000;padding:10px 12px;font-weight:600}.support-module__cd0qgq__onglets .support-module__cd0qgq__ongletActif{color:var(--texte);border-bottom-color:var(--accent)}.support-module__cd0qgq__compte{background:var(--bord);text-align:center;border-radius:10px;min-width:20px;margin-left:4px;padding:0 6px;font-size:.78rem;display:inline-block}.support-module__cd0qgq__recherche{font:inherit;border:1px solid var(--bord);background:var(--carte);color:var(--texte);border-radius:8px;width:170px;max-width:100%;margin-left:auto;padding:6px 10px;font-size:.95rem}.support-module__cd0qgq__ticket{text-align:left;width:100%;font:inherit;color:inherit;background:var(--carte);border:1px solid var(--bord);cursor:pointer;border-radius:12px;flex-direction:column;gap:6px;padding:13px 15px;display:flex}button.support-module__cd0qgq__ticket:hover{border-color:var(--accent)}.support-module__cd0qgq__ticketAttente{cursor:default;border-style:dashed}.support-module__cd0qgq__ticketHaut{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.support-module__cd0qgq__ticketTitre{overflow-wrap:anywhere;font-weight:600}.support-module__cd0qgq__ticketBas{color:var(--doux);flex-wrap:wrap;gap:4px;font-size:.84rem;display:flex}.support-module__cd0qgq__aReponse{color:var(--ok);font-weight:500}.support-module__cd0qgq__vide{text-align:center;color:var(--doux);padding:28px 0}.support-module__cd0qgq__statut{white-space:nowrap;border-radius:20px;flex:none;padding:3px 9px;font-size:.76rem;font-weight:600}.support-module__cd0qgq__stNouveau{color:#1a56b8;background:#e3edfd}.support-module__cd0qgq__stAccepte{color:#5b3cc4;background:#ece8fd}.support-module__cd0qgq__stEncours{color:#8a5a00;background:#fff1d6}.support-module__cd0qgq__stAttente{color:#a4450e;background:#fde7d9}.support-module__cd0qgq__stResolu{color:#17692f;background:#e1f3e6}.support-module__cd0qgq__stClos{color:#56606d;background:#eceff3}.support-module__cd0qgq__stAnnule{color:#a61d1d;background:#fbe4e4}.support-module__cd0qgq__sombre .support-module__cd0qgq__stNouveau{color:#8cb8ff;background:#1b2d4a}.support-module__cd0qgq__sombre .support-module__cd0qgq__stAccepte{color:#b9a8ff;background:#2a2350}.support-module__cd0qgq__sombre .support-module__cd0qgq__stEncours{color:#f0c14b;background:#3a2c0c}.support-module__cd0qgq__sombre .support-module__cd0qgq__stAttente{color:#ffab70;background:#3d2413}.support-module__cd0qgq__sombre .support-module__cd0qgq__stResolu{color:#6fdc8c;background:#173322}.support-module__cd0qgq__sombre .support-module__cd0qgq__stClos{color:#a3afbd;background:#262d37}.support-module__cd0qgq__sombre .support-module__cd0qgq__stAnnule{color:#ff8f87;background:#3d1a1a}.support-module__cd0qgq__voile{z-index:50;background:#0a0e148c;justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.support-module__cd0qgq__fiche{background:var(--carte);color:var(--texte);border-radius:16px;width:100%;max-width:640px;max-height:90vh;overflow:auto;box-shadow:0 20px 50px #0000004d}.support-module__cd0qgq__ficheEntete{background:var(--carte);border-bottom:1px solid var(--bord);justify-content:space-between;align-items:flex-start;gap:12px;padding:16px 18px 12px;display:flex;position:sticky;top:0}.support-module__cd0qgq__ficheEntete h2{overflow-wrap:anywhere;margin:2px 0 0;font-size:1.12rem}.support-module__cd0qgq__numero{color:var(--doux);font-size:.82rem}.support-module__cd0qgq__fermer{color:var(--doux);cursor:pointer;background:0 0;border:0;padding:4px 6px;font-size:1.2rem}.support-module__cd0qgq__ficheCorps{flex-direction:column;gap:16px;padding:16px 18px 20px;display:flex}.support-module__cd0qgq__ficheMeta{color:var(--doux);flex-wrap:wrap;align-items:center;gap:10px;font-size:.9rem;display:flex}.support-module__cd0qgq__ficheMeta b{color:var(--texte)}.support-module__cd0qgq__etapes{flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.support-module__cd0qgq__etapes li{color:var(--doux);align-items:baseline;gap:10px;padding:0 0 12px 22px;font-size:.9rem;display:flex;position:relative}.support-module__cd0qgq__etapes li:last-child{padding-bottom:0}.support-module__cd0qgq__etapes li:before{content:"";background:var(--bord);width:2px;position:absolute;top:14px;bottom:-2px;left:5px}.support-module__cd0qgq__etapes li:last-child:before{display:none}.support-module__cd0qgq__pastille{border:2px solid var(--bord);background:var(--carte);border-radius:50%;width:12px;height:12px;position:absolute;top:5px;left:0}.support-module__cd0qgq__etapeFaite{color:var(--texte)!important}.support-module__cd0qgq__etapeFaite .support-module__cd0qgq__pastille{background:var(--ok);border-color:var(--ok)}.support-module__cd0qgq__etapeLabel{font-weight:600}.support-module__cd0qgq__etapeDate{color:var(--doux);margin-left:auto;font-size:.82rem}.support-module__cd0qgq__resolution{background:var(--ok-fond);border-radius:10px;padding:12px 14px}.support-module__cd0qgq__resolution h3,.support-module__cd0qgq__bloc h3{margin:0 0 6px;font-size:.9rem}.support-module__cd0qgq__resolution p,.support-module__cd0qgq__bloc p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.support-module__cd0qgq__bloc h3{color:var(--doux)}.support-module__cd0qgq__accueil{text-align:center;flex-direction:column;align-items:center;gap:14px;max-width:440px;margin:0 auto;padding:12vh 20px 40px;display:flex}.support-module__cd0qgq__accueilIcone{font-size:3rem}.support-module__cd0qgq__accueil h1{margin:0;font-size:1.6rem}.support-module__cd0qgq__accueil p{color:var(--doux);margin:0}.support-module__cd0qgq__btnMicrosoft{background:var(--carte);color:var(--texte);border:1px solid var(--bord);border-radius:10px;align-items:center;gap:10px;margin-top:10px;padding:13px 20px;font-weight:600;text-decoration:none;display:inline-flex;box-shadow:0 2px 8px #00000014}.support-module__cd0qgq__btnMicrosoft:hover{border-color:var(--accent)}.support-module__cd0qgq__petit{font-size:.82rem}.support-module__cd0qgq__centre{place-items:center;min-height:100vh;display:grid}.support-module__cd0qgq__spinner{border:3px solid var(--bord);border-top-color:var(--accent);border-radius:50%;width:34px;height:34px;animation:.8s linear infinite support-module__cd0qgq__tourne}@keyframes support-module__cd0qgq__tourne{to{transform:rotate(360deg)}}@media (max-width:560px){.support-module__cd0qgq__qui{display:none}.support-module__cd0qgq__dicteeZone{text-align:center;flex-direction:column}.support-module__cd0qgq__formActions>button{flex:1}.support-module__cd0qgq__fiche{border-radius:0;max-height:100%}.support-module__cd0qgq__voile{padding:0}.support-module__cd0qgq__recherche{width:100%;margin-bottom:6px;margin-left:0}.support-module__cd0qgq__etapes li{flex-wrap:wrap}.support-module__cd0qgq__etapeDate{width:100%;margin-left:0}}.support-module__cd0qgq__resolution p+p,.support-module__cd0qgq__bloc p+p{margin-top:8px}.support-module__cd0qgq__imageBtn{border:1px solid var(--bord);background:var(--fond);cursor:zoom-in;border-radius:8px;max-width:100%;margin:8px 0;padding:0;display:block;overflow:hidden}.support-module__cd0qgq__imageBtn img{max-width:100%;height:auto;max-height:360px;display:block}.support-module__cd0qgq__zoom{z-index:60;cursor:zoom-out;background:#000000d9;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.support-module__cd0qgq__zoom img{border-radius:6px;max-width:100%;max-height:100%}.support-module__cd0qgq__btnChat{font:inherit;border:1px solid var(--bord);background:var(--accent-fond);color:var(--texte);cursor:pointer;white-space:nowrap;border-radius:20px;align-items:center;gap:2px;padding:6px 12px;font-size:.88rem;font-weight:600;display:inline-flex;position:relative}.support-module__cd0qgq__btnChat:hover{border-color:var(--accent)}.support-module__cd0qgq__badge{color:#fff;text-align:center;background:#d93025;border-radius:9px;min-width:18px;height:18px;padding:0 5px;font-size:.7rem;line-height:18px;position:absolute;top:-6px;right:-6px}@media (max-width:560px){.support-module__cd0qgq__btnChatTexte{display:none}}.support-module__cd0qgq__ortho{background:var(--ok-fond);border:1px solid var(--ok);border-radius:10px;flex-direction:column;gap:6px;padding:12px 14px;font-size:.92rem;display:flex}.support-module__cd0qgq__ortho p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.support-module__cd0qgq__orthoTitre{color:var(--ok);font-weight:700}.support-module__cd0qgq__orthoActions{flex-wrap:wrap;gap:8px;margin-top:4px;display:flex}.support-module__cd0qgq__faq{background:var(--carte);border:1px solid var(--bord);border-radius:14px;flex-direction:column;gap:12px;padding:18px;display:flex}.support-module__cd0qgq__faqEntete{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.support-module__cd0qgq__faqTitre{margin:0;font-size:1.15rem}.support-module__cd0qgq__faqSousTitre{color:var(--doux);margin:2px 0 0;font-size:.9rem}.support-module__cd0qgq__faqRecherche{font:inherit;border:1px solid var(--bord);background:var(--fond);color:var(--texte);box-sizing:border-box;border-radius:10px;width:100%;padding:11px 14px;font-size:1rem}.support-module__cd0qgq__faqRecherche:focus{outline:2px solid var(--accent);outline-offset:-1px}.support-module__cd0qgq__faqThemes{flex-wrap:wrap;gap:6px;display:flex}.support-module__cd0qgq__faqThemes button{font:inherit;border:1px solid var(--bord);background:var(--fond);color:var(--texte);cursor:pointer;border-radius:16px;padding:5px 11px;font-size:.84rem}.support-module__cd0qgq__faqThemes button:hover{border-color:var(--accent)}.support-module__cd0qgq__faqThemes .support-module__cd0qgq__faqThemeActif{background:var(--accent);border-color:var(--accent);color:#fff}.support-module__cd0qgq__faqListe{flex-direction:column;gap:6px;display:flex}.support-module__cd0qgq__faqItem{border:1px solid var(--bord);border-radius:10px;overflow:hidden}.support-module__cd0qgq__faqItemOuvert{border-color:var(--accent)}.support-module__cd0qgq__faqBrouillon{opacity:.75;border-style:dashed}.support-module__cd0qgq__faqQuestion{width:100%;color:var(--texte);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;align-items:center;gap:10px;padding:11px 13px;font-weight:600;display:flex}.support-module__cd0qgq__faqQuestion:hover{background:var(--fond)}.support-module__cd0qgq__faqIcone{flex:none}.support-module__cd0qgq__faqQuestionTexte{flex:1;min-width:0}.support-module__cd0qgq__faqChevron{color:var(--accent);flex:none;font-size:1.2rem;font-weight:700}.support-module__cd0qgq__faqTag{background:var(--alerte-fond);color:var(--alerte);border-radius:10px;flex:none;padding:2px 7px;font-size:.72rem;font-weight:600}.support-module__cd0qgq__faqCorps{flex-direction:column;gap:10px;padding:2px 14px 14px 40px;display:flex}.support-module__cd0qgq__faqReponse{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;line-height:1.55}.support-module__cd0qgq__faqReponse a{color:var(--accent)}.support-module__cd0qgq__faqVote{color:var(--doux);flex-wrap:wrap;align-items:center;gap:8px;font-size:.9rem;display:flex}.support-module__cd0qgq__faqVote .support-module__cd0qgq__btnSecondaire,.support-module__cd0qgq__faqVote .support-module__cd0qgq__btnPrincipal{padding:6px 12px;font-size:.88rem}.support-module__cd0qgq__faqStats{color:var(--doux);border-top:1px dashed var(--bord);align-items:center;gap:10px;padding-top:8px;font-size:.82rem;display:flex}.support-module__cd0qgq__faqEditLigne{flex-wrap:wrap;align-items:flex-end;gap:16px;display:flex}.support-module__cd0qgq__faqCase{align-items:center;gap:6px;padding-bottom:10px;font-size:.9rem;font-weight:600;display:flex}.support-module__cd0qgq__petitAvert{color:var(--alerte);margin:0;font-size:.84rem}.support-module__cd0qgq__btnDanger{font:inherit;cursor:pointer;background:var(--erreur-fond);color:var(--erreur);border:1px solid var(--erreur);border-radius:9px;margin-right:auto;padding:11px 18px;font-weight:600}.support-module__cd0qgq__demandeGrille{grid-template-columns:minmax(0,3fr) minmax(0,2fr);align-items:start;gap:16px;width:min(1180px,100vw - 32px);margin-left:50%;display:grid;transform:translate(-50%)}.support-module__cd0qgq__faqSugg{background:var(--carte);border:1px solid var(--bord);border-top:4px solid var(--alerte);border-radius:14px;flex-direction:column;gap:10px;padding:18px;display:flex;position:sticky;top:70px}.support-module__cd0qgq__faqSuggTitre{margin:0;font-size:1.1rem}.support-module__cd0qgq__faqSuggVide{color:var(--doux);margin:0;font-size:.9rem}.support-module__cd0qgq__faqSuggItem{border:1px solid var(--bord);border-radius:10px;overflow:hidden}.support-module__cd0qgq__faqSuggOuvert{border-color:var(--accent)}.support-module__cd0qgq__faqSuggQuestion{width:100%;font:inherit;text-align:left;color:var(--texte);cursor:pointer;background:0 0;border:0;align-items:center;gap:8px;padding:10px 12px;font-weight:600;display:flex}.support-module__cd0qgq__faqSuggQuestion:hover{background:var(--fond)}.support-module__cd0qgq__faqSuggItem .support-module__cd0qgq__faqReponse{padding:0 12px 12px;font-size:.9rem}@media (max-width:900px){.support-module__cd0qgq__demandeGrille{grid-template-columns:1fr;width:auto;margin-left:0;transform:none}.support-module__cd0qgq__faqSugg{position:static}}@media (max-width:560px){.support-module__cd0qgq__faqCorps{padding-left:14px}}.support-module__cd0qgq__faqThemeNb{opacity:.7;margin-left:2px;font-size:.74rem}